At Boden Stark, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return policy from the date of purchase, subject to the terms and conditions outlined below.
Returns Policy
- Items may be returned within 14 days of purchase to the store of purchase, accompanied by the original proof of payment (receipt or invoice).
- Products must be in their original packaging, unused, and in a resalable condition. Items that are damaged, missing components, or show signs of use may not be eligible for a return.
- For hygiene and safety reasons, certain products (such as used kitchen appliances) may not be eligible for return unless they are faulty.
Refund Policy
- Approved returns will be processed as either a refund to the original payment method or a store credit, depending on the store’s refund policy.
- Refunds may take 5-10 business days to reflect, depending on your bank or payment provider.
- If the product was purchased as part of a bundle or promotion, all related items must be returned together.
Exchanges & Faulty Products
- If you receive a defective or faulty product, we will gladly exchange it for the same model, subject to availability.
- If an identical replacement is unavailable, you may be offered a similar product or a refund.
- Faulty items may be subject to inspection and testing before a return or exchange is approved.
How to Initiate a Return or Refund
To return a product, please:
- Visit the store where the purchase was made, bringing the product and proof of payment.
- Speak to a store representative to process your return or exchange.
- Allow the store to inspect the product before finalizing the refund or replacement.
Non-Returnable Items
- Items returned without proof of purchase.
- Products damaged due to misuse, improper care, or unauthorized repairs.
- Clearance or final sale items, unless proven to be defective.
If you have any questions regarding our returns and refund policy, please contact our customer support team for further assistance.
Boden Stark – Innovation, Quality, and Reliability You Can Trust.